Refund & Returns Policy

Returns

You may request a return within 30 calendar days after delivery. To be eligible, the item must be unused, in the same condition in which you received it, and in its original packaging. Please keep your order confirmation or proof of purchase.

How to start a return

Email joesrero@gmail.com with your order number and the reason for your request. Please do not send anything back before you receive our approval: we will reply with the return address and shipping instructions.

Return shipping costs

Iveroa pays the shipping cost for returns accepted under this policy. You are not responsible for the return shipping cost.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly at joesrero@gmail.com with your order number and a photo of the problem so we can review it and help resolve it.

Refunds

After we receive and inspect an approved return, we will email you the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post the refund.

Questions

Email joesrero@gmail.com.